<?xml version="1.0" encoding="utf-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>CGarvey&#039;s Blog &#187; Comms</title>
	<atom:link href="http://cgarvey.ie/blog/archive/category/comms/feed/" rel="self" type="application/rss+xml" />
	<link>http://cgarvey.ie/blog</link>
	<description>The personal blog of Irish mobile and web application developer, Cathal Garvey</description>
	<lastBuildDate>Tue, 18 Oct 2011 04:14:45 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
		<item>
		<title>Unlocking your o2 broadband modem</title>
		<link>http://cgarvey.ie/blog/archive/2011/01/07/unlocking-your-o2-broadband-modem/</link>
		<comments>http://cgarvey.ie/blog/archive/2011/01/07/unlocking-your-o2-broadband-modem/#comments</comments>
		<pubDate>Fri, 07 Jan 2011 00:48:45 +0000</pubDate>
		<dc:creator>cgarvey</dc:creator>
				<category><![CDATA[Comms]]></category>
		<category><![CDATA[Hardware]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[huawei]]></category>
		<category><![CDATA[o2]]></category>
		<category><![CDATA[unlock]]></category>

		<guid isPermaLink="false">http://cgarvey.ie/blog/?p=433</guid>
		<description><![CDATA[A quick guide to unlocking popular Huawei 3G modems used by o2 Ireland, and others.]]></description>
			<content:encoded><![CDATA[<p>If you, like me, have an o2 broadband (midband, really) modem, made by Huawei, that you want to unlock to use with other services, you can get quite the run around if you Google how to do this. There are many options (and most Huawei models seem to be easily unlocked), that charge from €5 to €15 for a code to unlock, with the most common one appearing to be dc-unlocker.com (deliberately not linked!).</p>
<p>Well, there are a few free options that are easy to use (and phone unlocking software isn&#8217;t always easy to use!). I came across <a href="http://www.ruchirablog.com/about/">Ruchira Sahan</a>&#8216;s blog which details the process, and provides the required software. Basically, you need to generate an unlock code which is based on your IMEI number (a unique code for your modem/SIM card). Software gets that for you, and will unlock the modem for you as well. He details it much better, but a summary of what I did to unlock my Huawei E1752 (an older o2 broadband USB modem) is:</p>
<ol>
<li>Close the o2 connection software</li>
<li>Download the software he links to in <a href="http://www.ruchirablog.com/guide-unlock-huawei-hsdpa-modem-free/">this post</a>, run it (there was only 1 COM port to select in my case, and it had an obvious HUAWEI label), and let it retrieve the IMEI</li>
<li>Using that IMEI, I used the calculator he links to from <a href="http://www.ruchirablog.com/free-simple-calculate-huawei-unlock-codes-2/">this post</a> to generate an unlock code</li>
<li>Using the same software, I then enter the unlock code from the previous step, and it unlocks the modem for me, with no errors or delay</li>
<li>Finally, because the o2 connection software is still crippled (and wouldn&#8217;t work with my Three SIM), I downloaded the generic Huawei connection software for that model, and many other models, from <a href="http://www.dc-files.com/">dc-files.com</a>. I did check for the presence of a virus, but still be careful when downloading any of this software. I created a new profile in that software, but that&#8217;s all I did (nothing with dial in numbers, networking, APNs or anything like that).</li>
</ol>
<p>I rarely use my o2 Broadband Modem, now that I have tethering with my iPhone4 (and a plan that includes 2GB of data), but it is handy to have in the laptop bag. It&#8217;s much handier to have with a SIM from another network on standby too!</p>
]]></content:encoded>
			<wfw:commentRss>http://cgarvey.ie/blog/archive/2011/01/07/unlocking-your-o2-broadband-modem/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Finally have 3Pay prepaid midband on my iPad</title>
		<link>http://cgarvey.ie/blog/archive/2011/01/07/finally-have-3pay-prepaid-midband-on-my-ipad/</link>
		<comments>http://cgarvey.ie/blog/archive/2011/01/07/finally-have-3pay-prepaid-midband-on-my-ipad/#comments</comments>
		<pubDate>Fri, 07 Jan 2011 00:23:38 +0000</pubDate>
		<dc:creator>cgarvey</dc:creator>
				<category><![CDATA[Comms]]></category>
		<category><![CDATA[Hardware]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[data roaming]]></category>
		<category><![CDATA[iphone]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[sim]]></category>
		<category><![CDATA[three]]></category>

		<guid isPermaLink="false">http://cgarvey.ie/blog/?p=428</guid>
		<description><![CDATA[A brief description of 2 common issues 3Pay Broadband from Three Ireland users might face when using it with an iPad.]]></description>
			<content:encoded><![CDATA[<p>My mission was to get Three prepaid midband (3G internet isn&#8217;t broadband, no matter who tries to tell you it is). I chose Three, because they has better 3G coverage for when I visit <a href="http://inagh.com/" title="Link to Inagh, Co. Clare, community website">Inagh</a>, and for their &#8220;Like Home&#8221; roaming service (which, <a href="http://www.three.ie/products_services/broadband/data_roaming/index.htm#" title="3 Like Home details for prepaid data roaming">I believe</a>, works for prepaid as well) which will mean cheap data whilst roaming in some countries.</p>
<p>There are 2 issues potential customers of 3Pay for iPad face.</p>
<p>Firstly, Three claim you can&#8217;t get prepaid <a href="http://en.wikipedia.org/wiki/Subscriber_Identity_Module#Development_of_the_micro-SIM" title="Wikipedia article explaining SIMs and MicroSIMs">MicroSIMs</a> (the smaller SIM card that goes in to an iPhone 4 and iPad), and that they only exist for post-pay, monthly contract users. As of the time of writing, their website mentions they&#8217;re &#8220;coming soon&#8221; (and has done for a number of months now, and their phone support people told me twice in the last 2 days that they don&#8217;t exist and that there is no immediate release plans for them. I came across <a href="http://www.boards.ie/vbulletin/showthread.php?p=69707450" title="Link to a Three MicroSIM thread on Boards.ie">a thread on boards.ie</a> where a Three representative claims 3Stores had them. A quick trip to Liffey Valley 3Store (note, the actual Three shop, not a reseller of Three services), and a short time later I&#8217;d one in my hand, promisingly labelled &#8220;MICRO SIM 3PAY BROADBAND[sic]&#8220;. I was told there was 1GB data included (no sign of how to get this, or any credit on the account). I also provided details to register, which I had to bizarrely handwrite, but registration doesn&#8217;t appear to have happened (I had to fill in the details on the MyThree website). So, ignore the 3 website, and ignore what 3 tell you on the phone. Go to a 3Store and you can get a prepaid MicroSIM.</p>
<p>The second problem many will face is registering on the MyThree website, so you can top up and buy daily/weekly/monthly passes for your &#8220;broadband&#8221;, you&#8217;ll need to be able to receive an SMS with your newly create password (or, for future reference, to retrieve a forgotten password). The iPad, of course, has no such SMS facility. So, you&#8217;ll need to find a device capable of receiving an SMS that will accept your new Three MicroSIM. Given that the most common device is an iPhone 4, and that most of these are locked to their network, you&#8217;ll need to find an unlocked iPhone 4, or an iPhone 4 from Three. Alternatively, you can <a href="http://hijinksinc.com/2010/05/14/using-a-micro-sim-in-an-iphone-3g/" title="A brief guide to making a DIY MIcroSIM adaptor">hack together</a>, or buy, a MicroSIM to SIM adaptor. In my case, I made an adaptor and used a newly-unlocked 3G modem from o2 to both test the Three network and receive their SMS.</p>
<p>So, once you can overcome those 2 hurdles, you should be able to enjoy Three&#8217;s network on your iPad, with 3Pay.</p>
<p>Feel free to contact me if you think I can answer any questions on any of this!</p>
]]></content:encoded>
			<wfw:commentRss>http://cgarvey.ie/blog/archive/2011/01/07/finally-have-3pay-prepaid-midband-on-my-ipad/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Someone should tell Nokia Ireland about the new N97</title>
		<link>http://cgarvey.ie/blog/archive/2008/12/02/someone-should-tell-nokia-ireland-about-the-new-n97/</link>
		<comments>http://cgarvey.ie/blog/archive/2008/12/02/someone-should-tell-nokia-ireland-about-the-new-n97/#comments</comments>
		<pubDate>Tue, 02 Dec 2008 22:19:33 +0000</pubDate>
		<dc:creator>cgarvey</dc:creator>
				<category><![CDATA[Comms]]></category>
		<category><![CDATA[Hardware]]></category>
		<category><![CDATA[n97]]></category>
		<category><![CDATA[nokia]]></category>

		<guid isPermaLink="false">http://cgarvey.ie/blog/?p=252</guid>
		<description><![CDATA[Somebody should tell Nokia Ireland about the N97 because a search of their website for &#8216;n97&#8242; reveals no results despite the internet being awash with coverage of the major Nokia release. Google, for example, has 1.5m results for the same search term! Engadget have a decent brief video review of the new device, if you [...]]]></description>
			<content:encoded><![CDATA[<p>Somebody should tell Nokia Ireland about the N97 because a search of their website for &#8216;n97&#8242; reveals no results despite the internet being awash with coverage of the major Nokia release.<br />
<span id="more-252"></span><br />
<a href="http://cgarvey.ie/blog/wp-content/uploads/2008/12/n97-search-nokia.png"><img src="http://cgarvey.ie/blog/wp-content/uploads/2008/12/n97-search-nokia.png" alt="" title="Screenshot of a search for n97 on Nokia Ireland website" width="300" height="283" class="alignnone size-medium wp-image-253" /></a></p>
<p>Google, for example, has 1.5m results for the same search term!<br />
<a href="http://cgarvey.ie/blog/wp-content/uploads/2008/12/n97-search-google.png"><img src="http://cgarvey.ie/blog/wp-content/uploads/2008/12/n97-search-google.png" alt="" title="Screenshot of a search for n97 on Google" width="300" height="283" class="alignnone size-medium wp-image-254" /></a></p>
<p><a href="http://www.engadget.com/2008/12/02/nokia-n97-video-hands-on/" title="Link to Engadget.com video review of Nokia n97">Engadget</a> have a decent brief video review of the new device, if you have yet to see it.</p>
<p><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" width="437" height="288" id="viddler"><param name="movie" value="http://www.viddler.com/player/f113b6d8/" /><param name="allowScriptAccess" value="always" /><param name="allowFullScreen" value="true" /><param name="wmode" value="transparent"/><embed src="http://www.viddler.com/player/f113b6d8/" width="437" height="288" type="application/x-shockwave-flash" allowScriptAccess="always" allowFullScreen="true" wmode="transparent" name="viddler" ></embed></object></p>
<p>My new battle is now do I wait for this, or get the G1 (I no longer need to worry about whether I get the iPhone 3G or the G1). That the N97 is still based on Symbian Series 60 worries me, as does its resistive touch-screen (rather than the much more responsive capacitive variant). However that&#8217;s a whole pile of features in a much better looking phone that the G1, that I just can&#8217;t ignore! Decisions, decisions!</p>
]]></content:encoded>
			<wfw:commentRss>http://cgarvey.ie/blog/archive/2008/12/02/someone-should-tell-nokia-ireland-about-the-new-n97/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Updated .ie domain-only price comparison</title>
		<link>http://cgarvey.ie/blog/archive/2008/10/23/updated-ie-domain-only-price-comparison/</link>
		<comments>http://cgarvey.ie/blog/archive/2008/10/23/updated-ie-domain-only-price-comparison/#comments</comments>
		<pubDate>Thu, 23 Oct 2008 22:40:49 +0000</pubDate>
		<dc:creator>cgarvey</dc:creator>
				<category><![CDATA[Comms]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[.ie]]></category>
		<category><![CDATA[dot-ie]]></category>
		<category><![CDATA[iedre]]></category>
		<category><![CDATA[price comparison]]></category>

		<guid isPermaLink="false">http://cgarvey.ie/blog/?p=242</guid>
		<description><![CDATA[Rather than blog posts for each .ie price comparison update I do, I&#8217;ve moved it to a permanent home at http://cgarvey.ie/blog/ie-price-comparison/ where you&#8217;ll find the latest update from now on.]]></description>
			<content:encoded><![CDATA[<p>Rather than blog posts for each .ie price comparison update I do, I&#8217;ve moved it to a permanent home at <a href="http://cgarvey.ie/blog/ie-price-comparison/">http://cgarvey.ie/blog/ie-price-comparison/</a> where you&#8217;ll find the latest update from now on.</p>
]]></content:encoded>
			<wfw:commentRss>http://cgarvey.ie/blog/archive/2008/10/23/updated-ie-domain-only-price-comparison/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Emergency services digital radio spectrum licence applications now being accepted, but at a price!</title>
		<link>http://cgarvey.ie/blog/archive/2008/08/19/emergency-services-digital-radio-spectrum-licence-applications-now-being-accepted-but-at-a-price/</link>
		<comments>http://cgarvey.ie/blog/archive/2008/08/19/emergency-services-digital-radio-spectrum-licence-applications-now-being-accepted-but-at-a-price/#comments</comments>
		<pubDate>Tue, 19 Aug 2008 12:41:11 +0000</pubDate>
		<dc:creator>cgarvey</dc:creator>
				<category><![CDATA[Comms]]></category>
		<category><![CDATA[Social/Politics]]></category>
		<category><![CDATA[comreg]]></category>
		<category><![CDATA[digital radio]]></category>
		<category><![CDATA[licence]]></category>

		<guid isPermaLink="false">http://cgarvey.ie/blog/?p=166</guid>
		<description><![CDATA[The 8-year old trial of the new digitial radio system for the emergency services (not just the Gardaí) has come under some fire for its delay in provisioning, with Gardaí having to use their own mobile phones, at their personal expense, in many cases where sensitive communications is required, or in an area not served [...]]]></description>
			<content:encoded><![CDATA[<p>The 8-year old trial of the new digitial radio system for the emergency services (not just the Gardaí) has come under some fire for its delay in provisioning, with Gardaí having to use their own mobile phones, at their personal expense, in many cases where sensitive communications is required, or in an area not served by the existing analouge system.<br />
<span id="more-166"></span><br />
Today, however, saw a step in the right direction with ComReg issuing the <a title="Link to related ComReg document download" href="http://www.comreg.ie/publications/emergency_services_digital_radio__esdr__licence_-_guidance_notes_and_application_form.583.103167.p.html" target="_blank">licence application details</a> for the new <a title="Link to related Wikipedia article" href="http://en.wikipedia.org/wiki/Terrestrial_Trunked_Radio" target="_blank">TETRA</a> system. Bear in mind that this system will only be used by state bodies and national organisations for emergency and state protection use only, when reading the next paragraph.</p>
<p>The cost for the licence is an index-linked cool €100,000 per pair of 1MHz spectrum allocations (out of a possible 10MhHz). So ComReg is charging up to €0.5m for the spectrum to be used for emergency services <em><strong>only</strong></em>, by state bodies, or state-endorsed bodies, <em><strong>only</strong></em>!</p>
<p>Given that the spectrum is limited, that the system will be nationwide (overlap of frequencies in the different cells), used by multiple users, groups and organisations (multiple channels, eating up bandwidth), and will allow for local communications (think PTT for those who know) as well as remote-to-base, it is likely that the entire spectrun will be used up in time.</p>
<p>Shouldn&#8217;t the licence fee for state emergency services radio spectrum be cost-based?</p>
]]></content:encoded>
			<wfw:commentRss>http://cgarvey.ie/blog/archive/2008/08/19/emergency-services-digital-radio-spectrum-licence-applications-now-being-accepted-but-at-a-price/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>New mobile &#8220;top up&#8221; facility from An Post is not so easy</title>
		<link>http://cgarvey.ie/blog/archive/2008/08/15/new-mobile-top-up-facility-from-an-post-is-not-so-easy/</link>
		<comments>http://cgarvey.ie/blog/archive/2008/08/15/new-mobile-top-up-facility-from-an-post-is-not-so-easy/#comments</comments>
		<pubDate>Fri, 15 Aug 2008 15:06:21 +0000</pubDate>
		<dc:creator>cgarvey</dc:creator>
				<category><![CDATA[Comms]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[allcall]]></category>
		<category><![CDATA[an post]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[top up]]></category>

		<guid isPermaLink="false">http://cgarvey.ie/blog/?p=164</guid>
		<description><![CDATA[An Post have issued a press release on their new mobile phone top up facility available from Monday. Now aside from the fact that you won&#8217;t see any details on An Post&#8217;s own website for some time yet (even though press release has been released and is already getting media coverage), you can find details [...]]]></description>
			<content:encoded><![CDATA[<p>An Post have issued a press release on their new mobile phone top up facility available from Monday. Now aside from the fact that you won&#8217;t see any details on <a title="Link to An Post website" href="http://www.anpost.ie/" target="_blank">An Post&#8217;s own website</a> for some time yet (even though press release has been released and is already getting <a title="Link to related Silicon Republic article" href="http://www.siliconrepublic.com/news/article/11214/comms/an-post-sees-the-point-of-a-top-up-for-all-mobile-networks" target="_blank">media</a> <a title="Link to related Business World article" href="http://www.businessworld.ie/livenews.htm?a=2256485" target="_blank">coverage</a>), you can find details on the <a title="Link to An Post PostPoint website" href="http://www.postpoint.ie/" target="_blank">PostPoint website</a>.</p>
<p style="text-align: center;"><img class="aligncenter" title="An Post Logo" src="http://www.anpost.ie/AnPost/images/logo.gif" alt="" width="115" height="40" /></p>
<p><span id="more-164"></span><br />
Traditionally, mobile top ups are a matter of purchasing a fixed increment (€10 or €20, usually) credit value from a shop who use their in-house PoS systems or their Credit Card validation machine. The customer gets a printed receipt with a code they then enter once they call their mobile phone provider&#8217;s top up number.</p>
<p>However, in An Post&#8217;s case, you&#8217;ll purchase a similar piece of paper with a code on it. You&#8217;ll have to text that code to a short code (a 5 digit number, rather than a full-length mobile number), and wait for a response, by text, giving you the actual code you need to use when calling your top up number. There&#8217;s no mention of any cost associated with the short-number text, or response text for that matter. Presumably both are free, but it&#8217;s not clarified anywhere.</p>
<p>Have you ever tried reading a text message while on a call? On some phones it&#8217;s not possible, on most phones it&#8217;s not an easy thing to do. Many people will resort to having to write down the number. An entirely unnecessary step (given that PostPoint branches are all interlinked and already have interconnects with other services like, say, AIB).</p>
<p>An Post do raise a valid positive point to the new service and that is that someone can buy a gift top up without needing to know what network the recipient is on. I&#8217;d imagine that person represents a tiny minority of pre-pay users.</p>
<p>Finally, media coverage, and An Post&#8217;s own PR, suggests that it&#8217;s a top up service for all networks, but it doesn&#8217;t appear to be. Nowhere is there a mention of Tesco Mobile.</p>
]]></content:encoded>
			<wfw:commentRss>http://cgarvey.ie/blog/archive/2008/08/15/new-mobile-top-up-facility-from-an-post-is-not-so-easy/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Remotely applying IPCop patches from the command line</title>
		<link>http://cgarvey.ie/blog/archive/2008/07/29/remotely-applying-ipcop-patches-from-the-command-line/</link>
		<comments>http://cgarvey.ie/blog/archive/2008/07/29/remotely-applying-ipcop-patches-from-the-command-line/#comments</comments>
		<pubDate>Tue, 29 Jul 2008 13:57:21 +0000</pubDate>
		<dc:creator>cgarvey</dc:creator>
				<category><![CDATA[Comms]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[command line]]></category>
		<category><![CDATA[ipcop]]></category>
		<category><![CDATA[patch]]></category>

		<guid isPermaLink="false">http://cgarvey.ie/blog/?p=155</guid>
		<description><![CDATA[Instructions on how to apply a IPCop patch from the command line.]]></description>
			<content:encoded><![CDATA[<p><a title="Link to IPCop Firewall website" href="http://ipcop.org/">IPCop</a> has a built in (although sometimes broken) download/apply UI for patches / security updates. However, it is broken sometimes, and there are times where it&#8217;s easier do it over SSH (slow, or unreliable connectivity, for example). Having Googled a bit, there wasn&#8217;t an immediate or obvious solution, so I dug around in the CGI scripts to see how it&#8217;s done.<br />
<span id="more-155"></span><br />
Firstly, download the patch using wget, for example:<br />
<code>wget http://prdownloads.sourceforge.net/ipcop/ipcop-1.4.21-update.i386.tgz.gpg?download</code></p>
<p>Then, move that patch as follows:<br />
<code>mv ipcop-1.4.21-update.i386.tgz.gpg /var/patches/patch.tgz.gpg</code></p>
<p>That destination file shouldn&#8217;t already exist, so if it does you may need to investigate why the previous patch wasn&#8217;t applied correctly.</p>
<p>Finally, apply the patch:<br />
<code>/usr/local/bin/installpackage --install</code></p>
<p>You&#8217;ll be prompted when the patch is applied. Reboot if the patch requires so.</p>
]]></content:encoded>
			<wfw:commentRss>http://cgarvey.ie/blog/archive/2008/07/29/remotely-applying-ipcop-patches-from-the-command-line/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>My attempts at cancelling Setanta Sports</title>
		<link>http://cgarvey.ie/blog/archive/2008/06/11/my-attempts-at-cancelling-setanta-sports/</link>
		<comments>http://cgarvey.ie/blog/archive/2008/06/11/my-attempts-at-cancelling-setanta-sports/#comments</comments>
		<pubDate>Wed, 11 Jun 2008 15:22:12 +0000</pubDate>
		<dc:creator>cgarvey</dc:creator>
				<category><![CDATA[Comms]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[Sport]]></category>
		<category><![CDATA[cancel subscription]]></category>
		<category><![CDATA[Setanta]]></category>
		<category><![CDATA[Setanta Ireland]]></category>
		<category><![CDATA[Setanta Sports]]></category>

		<guid isPermaLink="false">http://cgarvey.ie/blog/?p=128</guid>
		<description><![CDATA[Now that the hurling championship is in full swing with RTE and TV3 providing coverage, and with Rugby season over (bar tests which are not on Setanta anyway), I&#8217;ve no need for Setanta for the next while. So I went about cancelling it today. First and foremost, they don&#8217;t provide a geographical number, just an [...]]]></description>
			<content:encoded><![CDATA[<p>Now that the hurling championship is in full swing with RTE and TV3 providing coverage, and with Rugby season over (bar tests which are not on Setanta anyway), I&#8217;ve no need for Setanta for the next while. So I went about cancelling it today.</p>
<p>First and foremost, they don&#8217;t provide a geographical number, just an 0818 &#8220;Universal Access&#8221; number (whose original intent was to be a standard &#8220;national&#8221; rate, but now most providers charge a premium for calls, most don&#8217;t bundle, and mobile operators smack on quite a profit). So I use Skype (to beat my Digiweb Metro rates and my o2 rates).<br />
<span id="more-128"></span><br />
I call, get through to a pleasant lady who asks me for my account number (didn&#8217;t have viewing card number to hand), and 1st address line. She asks me for the first line of my address and then asks why I wish to cancel. Then she says &#8220;no problem&#8221; and transfers me to &#8220;Customer Loyalty&#8221;. Another lady there, without saying hello or introducing herself in anyway, asks me to confirm my full address. &#8220;Thank you &#8211; beep beep beep&#8221;; I get redirected to the I assume is the 1st option of the IVR main menu, which is to subscribe. After waiting to see if I&#8217;d any other options, I get the 3 beeps again and disconnected completely.</p>
<p>OK, not so bad, I retry again 2 more times. At different stages I get cut off with the beep-beep-beep (which sounds like it&#8217;s their phone system, rather than Skype/telco) and eventually disconnected. FAIL!</p>
<p>Off to fill in the online web form. I do so furnishing them with the required 30-day cancellation notice, my account number, and an instruction to contact me (since I can&#8217;t contact them) if they need any further details. I hit the submit button and am immediately redirected to the contact us page (which lists email address, etc.) and just a generic message mentioning to &#8220;click here&#8221; for a privacy policy, only it&#8217;s not linked/clickable! Nor is there any mention of whether my mail was sent or not!<br />
<a href='http://cgarvey.ie/blog/wp-content/uploads/2008/06/2008-06-11_1607.png'><img src="http://cgarvey.ie/blog/wp-content/uploads/2008/06/2008-06-11_1607-300x37.png" alt="Setanta Website snip" title="Setanta Website snip" width="300" height="37" class="alignnone size-medium wp-image-129" /></a></p>
<p>My last (well, before cancelling the direct debit, that is) is to try regular email, but then I received an email &#8220;Delivery Status Notification (Failure)&#8221; from Setanta. Sure enough, it&#8217;s my message that I submitted. Now here&#8217;s where it gets embarrassing for Setanta! The online form obviously sends a message with a from header of the email address submitted on the form (rather than an email address on their own domain like onlineform@setanta.com. Given that their mail servers are configured to query SPF records (bravo Setanta!), and that the online form sends mail from the specified address (think &#8220;on behalf of&#8221;), the mail failed to send, because I have responsible SPF records set up on my cgarvey.com domain. The reason given for the failure was &#8220;failed to meet SPF requirements&#8221; which I&#8217;d expect.</p>
<p>I have to forgive the online form &#8216;mail from&#8217; header misgivings as the designers/coders probably don&#8217;t know who is responsible for the mail servers, let alone what SPF is. So I was just about to email them the same message (pointing to here) and see if that mode works, when I get another email. It&#8217;s a standard mail, &#8220;Your comments are very welcome and will be passed to the relevant department&#8221;.</p>
<p>Phone service: FAIL. IVR: FAIL. Online form feedback: FAIL. SPF querying on SMTP (in itself good) sending bounces (to potentially random addresses), but passing on the mail regardless: FAIL.</p>
<p>Setanta Sports: FAIL!</p>
<p>I had subscribed to the notion I&#8217;ll be back for Magners League in the Autumn, but I&#8217;m not so sure anymore!</p>
]]></content:encoded>
			<wfw:commentRss>http://cgarvey.ie/blog/archive/2008/06/11/my-attempts-at-cancelling-setanta-sports/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Domain only .ie registration price comparison (May 2008)</title>
		<link>http://cgarvey.ie/blog/archive/2008/05/30/domain-only-ie-registration-price-comparison-may-2008/</link>
		<comments>http://cgarvey.ie/blog/archive/2008/05/30/domain-only-ie-registration-price-comparison-may-2008/#comments</comments>
		<pubDate>Fri, 30 May 2008 16:44:55 +0000</pubDate>
		<dc:creator>cgarvey</dc:creator>
				<category><![CDATA[Comms]]></category>
		<category><![CDATA[Photos]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[Sport]]></category>
		<category><![CDATA[domain]]></category>
		<category><![CDATA[dot-ie]]></category>
		<category><![CDATA[iedr]]></category>

		<guid isPermaLink="false">http://cgarvey.ie/blog/?p=126</guid>
		<description><![CDATA[The .ie domain-only retail price comparison now has a new permanent home at http://cgarvey.ie/blog/ie-price-comparison/!]]></description>
			<content:encoded><![CDATA[<p>The .ie domain-only retail price comparison now has a new permanent home at <a href="http://cgarvey.ie/blog/ie-price-comparison/">http://cgarvey.ie/blog/ie-price-comparison/</a>!</p>
]]></content:encoded>
			<wfw:commentRss>http://cgarvey.ie/blog/archive/2008/05/30/domain-only-ie-registration-price-comparison-may-2008/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Visit the website of the NRA and you&#8217;ll need to login to the INTO</title>
		<link>http://cgarvey.ie/blog/archive/2008/05/30/visit-the-website-of-the-nra-and-youll-need-to-login-to-the-into/</link>
		<comments>http://cgarvey.ie/blog/archive/2008/05/30/visit-the-website-of-the-nra-and-youll-need-to-login-to-the-into/#comments</comments>
		<pubDate>Fri, 30 May 2008 15:59:26 +0000</pubDate>
		<dc:creator>cgarvey</dc:creator>
				<category><![CDATA[Comms]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[dns]]></category>
		<category><![CDATA[host]]></category>
		<category><![CDATA[www]]></category>

		<guid isPermaLink="false">http://cgarvey.ie/blog/?p=125</guid>
		<description><![CDATA[Listening to a piece on Newstalk about the barrier-free M50 tolling, I decided to lookup http://nra.ie. However, as with a lot of sites still (in this day in age, yada yada), that address doesn&#8217;t work, and you need to use www.nra.ie. However, if you visit the former, you&#8217;ll be prompted for a username/password for bfcnet.into.ie. [...]]]></description>
			<content:encoded><![CDATA[<p>Listening to a piece on <a href="http://newstalk.ie/">Newstalk</a> about the barrier-free M50 tolling, I decided to lookup http://nra.ie. However, as with a lot of sites still (in this day in age, yada yada), that address doesn&#8217;t work, and you need to use <a title="Link to NRA national roads authority website" href="http://www.nra.ie/">www.nra.ie</a>.</p>
<p>However, if you visit the former, you&#8217;ll be prompted for a username/password for bfcnet.into.ie. <a href="http://www.into.ie/" title="Link to INTO Irish National Teachers Organisation">www.into.ie</a> is the website of the INTO (Irish National Teachers Organisation).</p>
<p><img src='http://cgarvey.ie/files/webcasts/2008-05-30_1642.png' alt='Screenshot of INTO login when visiting nra.ie' class='alignnone' /></p>
<p>Sites not working unless you use the www. are annoying enough, but sites that use the root domain (nra.ie in this case) to point to a non-public website, or a website of a different meaning altogether are far more annoying.</p>
<p>Both are hosted with <a href="http://www.novara.ie/" title="Link to Novara (now Digiweb) website">Novara</a> (now a part of <a href="http://www.digiweb.ie/" title="Link to Digiweb website">Digiweb</a>), but I&#8217;m not sure who is responsible for the sites.</p>
]]></content:encoded>
			<wfw:commentRss>http://cgarvey.ie/blog/archive/2008/05/30/visit-the-website-of-the-nra-and-youll-need-to-login-to-the-into/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

